GJ
LOADING PORTFOLIO
👋 Welcome to my portfolio

Gowtham
Jesuraj

Implementation Consultant · Sprinklr Expert · CX Automation Specialist
6+ years delivering scalable CX & automation solutions · Bangalore, India
Get in Touch View Experience
Gowtham Jesuraj
Gowtham Jesuraj
Implementation Consultant
Sprinklr · CX Automation
6+
Years Exp
45%
Manual Reduction
35%
Efficiency Gain
What I bring

Technical Skills

Platforms & Tools
Sprinklr (Social, CCaaS, Insights)95%
CRM & Ticketing Systems88%
CMS & Knowledge Base85%
JIRA, Asana, Rocketlane, Confluence, Slack82%
Analytics
Excel (Advanced)90%
Mixpanel & Analytics Tools78%
Automation & Logic
Rule Engines & Workflow Triggers93%
IVR Flow Design & Call Routing90%
Intent-Based AI Bot Config92%
Conversational Bot Design88%
Macros, Auto-routing & Escalation91%
Technical
JSON (Bot Logic)75%
Regex (Pattern Automation)70%
Career Journey

Experience

Key Implementations

Featured Projects

Academic Background

Education

MBA – Human Resource Management
Bharathiar University
2021 – 2023
BCOM PA – Professional Accounting
Bharathiar University
2017 – 2020
Languages
TamilNative
EnglishProfessional
KannadaIntermediate
HindiBeginner
Recognition

Achievements & Certifications

🏆
Super Satoshi ×2
Bias for Action · Act Like an Owner
Swift delivery of critical bots (PeiPei, OKTO)
✨
Dapper Award ×3
Bias for Action · We Over Me
Rapid macro creation, Sprinklr fixes (76+ bugs)
🐋
Whale of the Quarter ×2
Think Customer First · We Over Me
Led automation during PeiPei surge
📊 Excel – Analytical Tips (Mar 2023)
💼 Fundamentals of MS Office (Oct 2022)
🤖 ChatGPT Prompt Engineering (Jun 2025)
☁️ CCaaS Certified (Apr 2026)
Let's connect

Get in Touch

✉️
Email
gowthameccentric@gmail.com
📞
Phone
+91 96004 40441
📍
Location
Bangalore, Karnataka, India
🟢
Availability
Open to new opportunities
Gowtham Jesuraj
6+ years of CX automation expertise
Ready to transform your customer experience